WooCommerce Basic Troubleshooting

WooCommerce Basic Troubleshooting

If you are experiencing issues syncing WooCommerce products or receiving orders from your WooCommerce store into your Apliiq account, it's best to check the status of the integration to ensure it is setup properly.

We recommend checking your WooCommerce store to see if the Apliiq API Key & webhooks are setup properly.  These elements are essential for the integration to function properly and will be automatically created during the installation process.

You can check the API Key here (1 will be generated for each time you run the install);

You can check the webhooks here.  You should see 2 webhooks created for your store: one for order.create and one for order.update.

If these 2 essential items are not created in your WooCommerce store it means there was a problem during the installation, and the app will need to be re-installed. 

Submit a test order

Once you have completed the installation and have an api key and 2 order processing webhooks, you should submit a test order on your WooCommerce website to see if it's send to your Apliiq account.  

A couple helpful tips for testing:
  1. You can set your Apliiq account to manually review orders so your order is not processed.  After submitting your test order check your unprocessed orders tab.  Once you are ready to set your products live, you can toggle your Apliiq account back to automatic order processing.
  2. Make sure your are entering a shipping address for your test order.  There are some checkout configurations that "use the same as billing" feature which do not populate a shipping address.  If your test order didn't show up in your Apliiq account, check your shipping address in WooCommerce to ensure it's populated.

We also recommend checking out the more detailed Advanced Troubleshooting WooCommerce guide

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