First and foremost, we would like to deliver a heartfelt wish for you and your loved ones to be safe in this challenging time. As the situation with corona virus continues to evolve, we will keep this page updated regularly.
Shipping Carriers -
We have noticed delays in shipping times for orders, wherein some cases the order tracking link takes a day up or even to a week before it will first update after finally being scanned by our shipping carrier partner. While these cases are rare, it is clear that all shipping carriers are under incredible strain. Please ask customers to be patient, as we have seen that in the vast majority of cases packages are simply delayed, not lost.
Out of Stock -
Due to the huge transition to online shopping the nation has embraced since the start of the pandemic, we have seen a number of the most reliable products and styles be out of stock nationwide in the recent weeks and months and some are currently still out of stock. We have released a simple set of stock management rules
you can set for your store to ensure your orders are shipped as quickly as possible.
The Philadelphia factory is fully operational and is fulfilling orders for the Northeast! You can find more information about the Philly factory here
How To Update A Saved Design
Please note: If you have already placed an order, changes made to the saved design page will not update orders that are already being produced. It will only update new orders for that product. If you need to make changes on a current order, please ...
How to update your WooCommerce Installation
As we work through the WooCommerce Beta program, we appreciate feedback from our brand partners about how to improve the app. We are actively reviewing all feedback provided and improving the WooCommerce app to make it more robust. From time to ...
Can I Update My Campaign Information?
Once your campaign is live, many of the key details like the URL, goal, & price become locked. However, you are still able to update the campaign name and campaign description by clicking on the little pencil icon. In some cases, Apliiq team members ...
Can I Update My Campaign Images?
One of the best ways to generate more sales and excitement for your t-shirts, hoodies, and hats is great photography. If you have already ordered a sample and taken some great photos, we’d love to add them to your campaign page. koala kontrol & cloud ...
How To Update Shipping Address For An Order
As your store grows you will inevitably have to update the shipping address for one of your orders. This can happen when a customer providers you an address at checkout, then realizes they have made a mistake, or would like to receive the order at a ...