How Can I Cancel A Dropshipping Order?

Canceling or Abandoning an Order

Cancellation Policy 


All sales are final, however, we understand that end customers may also cancel their orders & Apliiq will try to accommodate cancellations whenever we can, but they are solely at Apliiq's discretion.

We understand that plans can change. You may need to cancel an order because your timeline shifted, your design changed, or you simply decided not to move forward. When that happens, we want to be as helpful and accommodating as possible.

At the same time, our goal is to make and ship orders as quickly as we can. Once an order is placed, our team may move quickly to secure blank garments, review and approve artwork, prepare production files, and begin printing or embroidering your items.

Because of this, the amount we can refund depends on how far your order has moved through the production process.

Before Base Garments Have Been Ordered

If we have not yet ordered the base garments for your order, you may cancel the order directly from within your account.

In this stage, cancellations are no questions asked and eligible for a full refund.


Steps to cancel an order

  1.  To cancel an order, go to your orders page.
  2.  Locate the order you are looking to cancel.  Tip: use the order search & filters to quickly locate the order. 


  3. Click the drop down on the order and select "cancel order." If not cancel option is available, the order has been started and it's too late to cancel.

  4. Last step is to confirm order cancellation.

What happens after you cancel your order?

If you paid with credit card:

  1. Your order will be canceled within Apliiq and no order will be made and shipped.
  2. If you placed the order today, your payment will be voided and money will never leave your account.
  3. If you placed your order prior to today, a refund transaction will be created.


If you are a customer that is on terms:

  1. Your order will be canceled within Apliiq and no order will be made and shipped.
  2. Your invoice will be voided and not counted against your available credit.

After Base Garments Have Been Ordered

Once we have ordered the garments needed for your order, we are no longer be able to fully cancel and refund it. At this point, you may abandon the order by contacting our customer service team at cs@apliiq.com.

If you abandon an order after garments have been ordered, you will receive:

  • 100% refund of shipping fees
  • 20% refund on product costs

This helps account for the costs already incurred to purchase and prepare the garments for your order.

After Items Have Been Printed or Embroidered

Once your items have been printed or embroidered, they have been customized specifically for your order and cannot be reused for another customer.

If you abandon an order after production has started or been completed, you will receive:

  • 100% refund of shipping fees

Product costs are no longer refundable once items have been customized.

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