How Do You Handle A Back Order In Dropshipping?

How Do You Handle A Back Order In Dropshipping?

A backordered item is a blank garment or accessory that is not currently available from a manufacturer or distributor. When we choose items to stock we take into consideration their ongoing availability to reduce the likelihood of backorders. However, backorders still happen from time to time.

If you place a dropship order for an item that is backordered, we will email you with the closest possible substitute product. This could be a similar product from a different manufacturer, a similar color from the same manufacturer, or a close size of the same product. In order to fulfill your orders quickly, we will notify you of a backorder via email and our recommended replacement option. You will have 24 hours to respond, if we don’t hear back from you, we will proceed with our recommended option. 

The Apliiq team understands that low order fulfillment times are the number one production priority for the vast majority of our partners. 

As such, we reserve the right to cancel and refund ANY and ALL products from an order that meet the following criteria:
1) original base garment is out-of-stock or backordered
2) no 'like replacement' products are available to source in place of the original
3) the product is not estimated to be restocked within a two-week period from the order date

One order ships once.  So if it is going to take two weeks for the base garment to be restocked, then the rest of the order will be delated as a result of being 'held hostage' by the one out-of-stock garment.  We believe it is in the best interest for all parties involved to cancel the one product so that we can run and ship the rest.


If you want to be proactive in reducing the chances of a back order, here's what we recommend.

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